Customer Care
FAQ
Quick answers to the questions customers ask us most often.
Do you ship worldwide?
Yes. We ship worldwide. Delivery time and shipping origin depend on the individual item and destination.
Can I order a custom size or color?
Many items can be customized. Send us the product link together with the size, color or design you need.
Can fur trims be made detachable?
For many fur trims, a lined option with loops can be made for detachable attachment. Buttons are not included unless the product listing says otherwise.
Where will my order ship from?
Shipping origin varies by product. Please check the product description for the specific item you are ordering.
How do I attach a fur trim?
Please see our step-by-step attachment guide for the recommended methods.
How to Attach Your Fur Trim →How should I care for real fur?
Please see our Fur Care Guide for cleaning, drying, brushing and storage instructions.
Fur Care Guide →Still Need Help?